Greg has been working with computers since his days in high school, despite wanting to be a guitar-wielding rock star. He still plays occasionally but now spends most of his time solving tech issues and recommending solutions to those in need. He ended up working for Apple as a Genius in the Boston area before moving to NYC to open the flagship Fifth Avenue store in 2006. A lover of baseball (go Red Sox, Brooklyn Cyclones, and Mets!) and all things arts-related, Greg is also known to prepare a Thanksgiving meal that those who have partaken in still talk about months later. If you ask nicely, he just might pass along the recipe for Orange and Spice Pumpkin Pie!

Growing up in Southern California, Archie was always a tinkerer, pulling apart electronics, learning about each component and repairing as needed. Because of this, it was only natural that Archie started working at the Apple Store, repairing MacBooks and iPhones. After 12 years, Archie left Apple to pursue a career in Corporate IT/Cybersecurity. When Archie isn’t protecting enterprise computer networks, he is playing guitar in an indie rock band, traveling with his girlfriend looking for the world’s best coffee, and riding his bicycle around Brooklyn.

Jacqueline is originally from LA, and she has been living in NYC for almost a decade now. She moved to the city for Broadway, and continues to work as an actress (when there isn’t a global pandemic going on!). After spending 5 years working as a tech for Apple, she moved on to working as a running coach (coachkeeley.com) and financial coach, so she spends a lot of her time helping people learn new skills. She lives in Queens with her adorable but grumpy cat Frank, and loves singing silly songs and watching Drag Race with her partner Jason. (She is also fluent in ASL, so if you are a sign user please let us know!)

Leo has an extensive background in audio and video. A born thinker and problem solver, his skills have served him well as an early adopter of a varied range of technologies. Combining his techie inclinations with his love of music, he obtained degrees in Recording Arts and Music Technology.

Leo is an Apple Master Trainer, licensed drone pilot and a lover of the outdoors. He is also passionate about sustainable energy; just ask him about his ideas for the home of the future!

As a teacher/technician, Leo is able to make even the most complex of topics accessible to anyone.

Samual is wired to efficiently organize anything he comes across. He dreams categorically. He walks diagonally across the traffic intersections for optimal efficiency. If you have a digital task that seems daunting or a series of tasks that's taking up a lot of time, it's probably something he can help with. Having completed projects for Fortune 500 companies as a management consultant and helped build small businesses in Operation roles, he relishes the opportunity to streamline people's lives. When he's not organizing his desktop for the hundredth time, he loves spending time with his wife and friends, cooking, making cocktails, and rooting for sports teams that break his heart year after year.

Since early childhood, Michael was always creative and fascinated with how things worked. He was introduced to the legendary Apple IIe in his early school years. More recently, Michael has worked in many areas of the music business, first as a local stage tech for touring bands, then for the legendary WacTrax!TVT Records label. He then moved to a post-production assist position working on Grammy nominated music videos, and most recently as a web developer/producer for a news media tech company. Michael attended Brooklyn college for film production and attended Borough of Manhattan Community college for Multimedia Programming and Design.

Lauren is our customer support specialist and has over a decade of experience working in a customer success space. She understands the needs of clients & is an excellent and empathetic support specialist. Lauren thrives on helping others, and she prides herself on being genuine and kind. Her personal goal is to spark a bit of joy with every person she connects with. Her two main loves are cats and coffee. Luckily both of those can be in her lap while she is hard at work at RBS. What a dream! When Lauren isn’t working, she is with her family, including her fiancé, Son, 2 cats, a dog and a frog!

Ryan is the owner, founder and lead tech for RBS. He is passionate about finding ways to help people use technology so that they can get things done. When not reading the latest blog or Macworld magazine, he can be found watching Frasier (favorite character is Kenny), The West Wing (Leo), Michigan football (Harbaugh) and/or spending time with his friends (Goddaughters Ava June & Marin Eve).

mgoblue

Danielle thrives on all things related to organizational processes! She is passionate about serving others, learning, and finding ways to make business processes simple and fun. With experience working in the non-profit, corporate and small business world, she has gained the skills and passion to organize all things business. She loves solving problems in the most strategic way possible. When not working, she is at the gym, building her virtual assistant coaching business, or spending time with family and friends.